DFO Perth

Items purchased on Katespade.com.au may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets, and clothing items may be initiated online. To exchange all other items by mail, we recommend returning the item and purchasing the new color or size to ensure product availability.

For manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team for assistance. Please have your original proof of purchase available when you call, email, or visit. If contacting customer service via email, please include the following: Style number (found on the white tag inside the product), Photos of the item clearly showing the issue, A copy of the proof of purchase (original receipt, gift receipt, or online order number)

Yes! Afterpay is accepted in store. Simply open the Afterpay app on your phone, and use it to pay or using the Afterpay Card in your digital wallet.