How do I clean my classic nylon bag?
A damp cloth and a little mild soap will remove most dirt or stains—just wipe gently. Once clean, quickly go over the rest of the bag to prevent water spots.
Tip: never immerse your bag in water—this can cause the lining to pucker and may damage leather trim.
How do I clean fabric handbags?
Most stains can be treated with warm water and mild soap on a clean cloth. Always test a hidden area first.
Evening bags deserve extra special care—please bring them to a professional dry cleaner.
And just like nylon: never soak your handbag in water.
How do I care for straw handbags?
Straw bags are seasonal favorites and may show wear sooner. To keep yours in its best shape:
How do I care for leather handbags?
Most of our leathers are treated to be water and scratchresistant. If your handbag gets wet, gently blot it dry. For regular cleaning, use a damp cloth and a mild leather cream.
What is saffiano leather?
Saffiano leather comes from one of Italy’s most iconic tanneries. It’s known for its crosshatch texture, created by pressing a pattern into a wax coating. It’s durable, structured, and beautifully polished.
How should I store my handbags?
How should I store my shoes?
Keep them away from direct light and heat. Protect them from rain and humidity.
How do I care for leather shoes?
Different leathers may need different creams or sprays—your local shoe repair shop can guide you.
For everyday care, a simple wipe with a dry cloth usually does the trick.
How do I care for suede shoes?
Use a suedespecific brush to remove dust and dirt.
Never clean suede with water—it can stain or change the texture.
How do I clean white shoes?
Whether leather or canvas:
How do I polish leather shoes?
How do I clean goldplated jewellery?
Every couple of weeks, give it a gentle refresh:
What types of gold jewellery are there?
Three popular types:
What is yellow gold?
A blend of 24karat gold with metals like zinc and copper to maintain its warm golden color.
What is rose gold?
A mix of gold, copper, and silver.
More copper = deeper rose.
More gold = softer blush pink.
What is white gold?
A blend of gold and white metals like palladium, manganese, or nickel.
It’s typically stronger and more durable than yellow gold thanks to these alloys.
We want you to love your kate spade new york pieces for a long, long time. Each item has its own warranty, which you’ll find below.
When you contact us or visit one of our stores, please have your original proof of purchase handy.
If you choose to email us, please include:
Handbags and Small Leather Goods Warranty
We offer a oneyear warranty on our handbags and small goods. If something goes unexpectedly awry, we’re here to help make it right.
Please contact us or visit one of our stores, and have your original proof of purchase available.
Clothing Warranty
Our clothing is designed each season with thoughtful details (sometimes even a little sparkle). Many pieces come with extra buttons or beads—tuck them somewhere safe, just in case.
While we can’t repair regular wear and tear, we’re happy to assist with any manufacturing defects within one year of purchase.
Please contact us or visit one of our stores, and have your original proof of purchase available.
Jewellery Warranty
All of our jewellery is covered by a oneyear warranty for manufacturing defects. These pieces are dainty by design, so keeping them in their dust bags when they’re off duty is always a good idea.
If something doesn’t look quite right, we’re here for you.
Please contact us or visit one of our stores, and have your original proof of purchase available.
Shoe Warranty
We can’t fix everyday wear and tear (your favourite shoes are bound to go places), but we are happy to help with manufacturing defects within one year of purchase.
Please contact us or visit one of our stores, and have your original proof of purchase available.